Customs can cause big problems, which can further delay clinical trials. And we all know that’s the last thing any clinical trial needs. So when a US based company was having trouble getting materials through customs outside of the US when sent via their US based vendor, we stepped in.
Before coming to us, the complications caused our client to spend an increasing amount of time chasing up courier companies, missing SIV dates due to delays and on some occasions, reprinting materials due to them being held or destroyed at customs.
We were able to rectify the situation by using a courier company that was best suited to the particular region that the materials were being shipped to. Our extensive knowledge of providing customs/proforma invoices and packing lists also meant we were able to fill out all materials correctly for that country. Plus, we took responsibility for monitoring shipments as they transferred through customs so that we were able to react fast if there were any issues. As a result, we managed to free up our client’s time and dramatically reduce the amount of delays to shipments.